Frequently Asked Questions about TourSphere™

Do I need to be a programmer to create a mobile tour app with TourSphere™ Builder?

Absolutely not. Anyone can use TourSphere™ Builder. In fact, it’s the first mobile app platform built specifically for non-technical users. Anyone on your staff can create, update and manage a tour, from curators and tour guides to interns.

What types of tours can you create with TourSphere™ Builder?

The possibilities are endless! There have been some incredible mobile tour apps created with TourSphere™ Builder, including: museum tours, virtual neighborhood tours for realtors, city tour apps, tours of parks and gardens, campus virtual tours, and more!

How long does it take to create a tour?

That’s up to you. TourSphere™ Builder allows you to upload photos, text, audio, video and even custom maps. If you have everything ready to go, you could launch your tour in a single afternoon on our drag-and-drop platform. But you can feel free to take your time and even test your tour app out on your own mobile device to ensure that it’s perfect.

I don’t want to create a tour on my own. Can you create it for me?

Yes. We have a team that can put your tour together in just a few weeks. Click here for more information on plans and pricing. You might also want to look into our Production Portfolio and perhaps the Awards page to get a feel for our services.

Not all visitors have smartphones. How can we reach non-smartphone visitors?

You’re right. But the explosive growth of smartphones is stunning. By 2013, many analysts predict that smartphones will outnumber desktop computers, and that the majority of Internet use will be from phones, not desktop computers. Nonetheless, if you want to make your app accessible to every visitor, we offer a unique solution: the TourSphere™ iPod® Checkout System.

You create a tour and we set you up a complete system of programmed iPods® (optimized for visitor use) and a multi-iPod® charging and storage dock. It’s a perfect visitor solution that allows you to make your tour available to absolutely everyone—the next step in mobile tour technology.

Can I test out TourSphere™ for free?

Yes! You can build your mobile tour app for free. Even better, you can do real-world testing of your app on a limited number of smartphones to ensure it looks and functions exactly as you wish. You don’t pay a dime until you’re ready to go public with your app.

What is included in a TourSphere™ subscription?

You get a highly dynamic, super-interactive web app. It works on any Internet-enabled smartphone no matter the operating system (Apple® iOS®, Android®, Blackberry®, etc.). You get 24/7 access to the TourSphere™ content management system, which gives you complete control of your app, plus unlimited updates, multi-language support, robust analytics, and more. You can also have an unlimited number of people using your app.

Can you make my TourSphere™ app into a native iPhone® app?

Absolutely. Check out our plans for more details. We offer an iPhone® app option, where we create an iPhone® app for you from the TourSphere™ app you create, handle the complete iTunes® store submission process, all app compliance issues and app store communication.

What if I sign up for a TourSphere™ subscription but decide to cancel it?

We stop charging you. No questions asked.

Can I pay in a lump sum instead of monthly?

Absolutely. Contact us to do so.

What exactly is a web app?

People ask this all the time and there are quite a few definitions out there. Check out the user experience page to learn more about TourSphere™ Web Apps.