TourSphere’s™ concierge app provides guests with customized information about your amenities, hotel activities, interesting historical information, and guided tours of the surrounding area. For larger properties, a location-aware map can provide GPS-based wayfinding for your guests around the hotel or resort, from the pool to the spa to their room.
Our mobile concierge app also provides a feedback tool which channels positive experiences to external sites like TripAdvisor, increasing your ratings on these important sites. The feedback also alerts your staff to negative guest experiences instantly, giving you the opportunity to remedy guest complaints before they leave the hotel.
Best of all, the mobile concierge works on all smartphones and tablet devices, including Android®, Blackberry®, or iPhone® and iPad®, even laptops and personal computers.
You can test drive Toursphere™ Builder for free. Build your virtual hotel or resort tour and create a fully functional mobile app before you ever pay a dime.
Orient Your Guests: A GPS-enabled location-aware map integrated with Google® Maps delivers an invaluable tool to provide directions to points of interest for your guests and visitors.
Ease the Burden on Your Staff: A concierge app can answer the most common questions which your concierge and front of the house staff answer over and over again.
Provide the Most Current Information: TourSphere™ provides a unique web app that is updated in real-time. Your hotel guide app is never stale – if something changes or moves, you can let your guests know right away.
No Hardware Needed: Connect with your visitors using their equipment: their smartphones. There are no equipment or hardware costs to you.
Real-time feedback tool: Capture your guests’ feedback, questions, and thoughts – in real-time. Our powerful feedback tool gives you the opportunity to respond to their comments, potentially even before they’ve left the property. It also provides a mechanism to use the best feedback to increase your rating on TripAdvisor®.
Gather Valuable Data: TourSphere™ delivers valuable real-time analytics about your hotel visitors and allows you to determine your ROI.